Your privacy is very important at AYTRUS, INC. (“the Company”). We want to make your experience using our services and on the Internet as enjoyable and rewarding as possible.
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. The Company follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:
- NOTICE: When we ask for your personal information, we will tell you why we need it and what we will do with it.
- SECURITY: We will use reasonable security measures to protect the personal information we receive from you.
- SHARING: When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
DOYOUNEEDIT.COM is a business division of Aytrus, Inc., and as such, if you provide information to any of the businesses divisions or websites owned or operated by the Company, this information may be combined or shared among current or future the Company’s entities and subsidiaries and will be governed by each of their privacy policies, as applicable. The Company operates businesses and websites under the following names, including without limitation, www.doyouneedit.com, www.ij47.com, www.snackatlas.com, www.ceorodeo.com, among others.
The Company collects information in different ways from Visitors and Customers who access the various parts of our Services and the network of websites accessible through our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
INFORMATION COLLECTED BY THE COMPANY
As part of your interaction with the Company, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address.
- Purchase information, including credit card number, billing and/or shipping information.
We may also collect demographic information, including age, personal interests, and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Schedule an appointment for services.
- Purchase products or services.
- Set up an account online.
- Schedule a delivery or an installation.
- Participate in a sweepstakes, promotion, or survey.
- Contact us with a question or concern.
- Participate in other activities with the Company.
Our goal is to provide you with an enjoyable shopping experience. We sometimes collect information about you in an effort to make our products and services more efficient and customized to you. You are free to browse the Website without revealing any personally identifiable information about yourself. However, once you give us your personally identifiable information (as further described below), you are not anonymous to us. We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” and “Personally Identifiable Information, or “PII.” We treat AAI and PII differently and the following sections describe both AAI and PII, and address how each type of information is collected and used by The Company.
The Website may automatically track certain information based upon your behavior. This information does not identify you personally. We use this information to improve the content and functionality of this Website, and to better understand and serve our shoppers. This information may include what browser you are using, your IP address, or other information.
PII is individually identifiable information about you that could permit one to identify or contact you. At various places on the Website, we may request certain PII, such as your name, phone number, e-mail, billing address, shipping address and other personal information. You may choose to provide PII in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services, or information.
- Tracking and confirming online orders.
- Delivering or installing products.
- Providing customer services.
- Administering sweepstakes, promotions, or surveys.
- Offering new products and services.
- Improving the effectiveness of our websites, our marketing endeavors, and our services and offers.
- Conducting research and analysis.
- Sending marketing communications.
- Performing other business activities as needed, or as described elsewhere within this Policy.
We use AII to collect from you for specific and limited purposes, including improving our products and services, making your shopping experience more efficient and relevant, and providing you with a personalized service. We may also use your AII internally to administer this Website.
When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or e-mail address in order to administer the contest, to send you promotional e-mails notify winners and make the winners’ list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
If you provide us with your e-mail address as part of a purchase transaction on our Website, or if you opt-in to receive communications from the Company, we may periodically send you newsletters, e-mails featuring exclusive sales and promotions, and e-mails requesting your feedback on our products and services. In addition, if you make a purchase on our Website, we may send you order and shipping confirmation e-mails.
SHARING OF PERSONAL INFORMATION
The Company does not sell, rent or trade your personal information to third parties.
We may share your personal information within the Company, and may use this information to offer you products and services that may be of interest to you.
In addition, the Company may share customer information with certain third parties such as our agents, service providers, and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling customer orders.
- Sending Aytrus, Inc. marketing communications.
- Delivering packages.
- Scheduling and performing installations.
- Servicing products.
- Fulfilling subscription services.
- Conducting research, analysis, or administering surveys.
- Sending regular mail and e-mail on behalf of the Company.
- Processing credit card payments.
The Company may also share your personal information with companies who have referred you to the Company for goods and services, or have provided space in their store locations for the Company to offer its goods and services, or have allowed the Company to have a presence on their websites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address, or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via email and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.
Any personally identifiable information you submit on a blog, service comment, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information. Upon your request, we will endeavor to remove content or personal information posted by you from our blog, service comments, or any other public forum on this website or any of our online services, online applications, or mobile applications. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why. Please note: Even if we are able to anonymize or make your content or information no longer visible, removal does not ensure complete or comprehensive removal of your content or personal information from the internet as third parties may retain screen shots of the Company’s website pages (e.g., cache files).
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
We may employ other third parties to perform services or functions on our behalf in order to improve our Website, merchandising, marketing and promotional efforts, communications or other services. Those third parties may include authorized contractors, consultants and other companies working with us (collectively, “agents”). They only have access to PII needed to perform their functions, and they may not share any PII with others or use it for any other purpose than providing or improving the Company’s services and offerings.
We may work with third party advertising companies, to serve and track our ads. These third parties may serve other cookies. Our advertising partners may use the AII they collect from our Website, in the aggregate, to help us better market and serve our customers.
In order to provide you with the information or products or services that you have requested, we may share or transfer your PII with our affiliates.
The Company may be obligated to cooperate with various law enforcement inquiries. The Company reserves the right to share or transfer PII to comply with a legal requirement, disclose any activities or PII about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
CHOICES REGARDING YOUR PERSONAL INFORMATION
The Company communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content, and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note: DOYOUNEEDIT.COM marketing communications are managed through Aytrus, Inc.):
- Follow the directions on an e-mail or direct mail marketing communication you receive from us.
- Call +1 (810) 510 0350 with your request and current contact information.
- Send an e-mail with your request and current contact information to: email@example.com.
- Send a letter with your request and current contact information to: Aytrus, Inc., Attn: Customer Care/Privacy, 846 Watertown Street, Newton, MA 02465, USA.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
The Company will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails.
- 30 business days for direct mail and phone.
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
The Company wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number, and/or e-mail information, or deactivate your account:
- Call: +1 (810) 510 0350
- Send a request to: firstname.lastname@example.org
- Send a request to: Aytrus, Inc., Attn: Privacy Manager, 846 Watertown Street, Newton, MA 02465, USA.
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, or shopping online, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. The Company cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While Aytrus, Inc. is able to protect personal information that is provided during the course of business, Aytrus, Inc. cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed up in order to safeguard this information.
TRANSFER OF DATA ABROAD
The Company offers remote access service to assist in diagnosing and resolving system issues. This process allows a representative from the Company to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a representative from the Company to log into your computer which may contain personal information. A representative from the Company will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
THE COMPANY’S COMMITMENT TO CHILDREN’S PRIVACY
Protecting children’s privacy is especially important to us. We do not knowingly or intentionally collect personal information online from children under the age of 13. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. While we make every effort to ensure that our hosted websites are fun and age-appropriate for our younger audience, we believe that there is no substitute for proper parental supervision. The Company recommends that children ask a parent for permission before sending personal information to the Company, or to anyone else online.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: +1 (810) 510 0350
- Send a request to: email@example.com
- Send a request to: Aytrus, Inc., Attn: Privacy Manager, 846 Watertown Street, Newton, MA 02465, USA.
Customers are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Customers during the registration process is used to manage each Customer’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances. However, in instances where the Company and a partner jointly promote the Services, the Company may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. In this instance, personal information may not be used by the partner for any other purpose. The Company may also generate non-identifying and aggregate profiles from personal information Customers provide during registration (such as the total number, but not the names, of Customers). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
Domain name registration information legally has to be available to the public. Since domain name registration information is available to the public, anyone can access it through “WHOIS” searches. The WHOIS database is a publicly accessible database that lists the domain name and contact information of each registrant. The domain name registration you provide is hosted by us to the public. At times our customers may have been included within searches of the WHOIS database. However, the SPAM they receive does not in any way come from the Company.
THE COMPANY PARTNERS AND SPONSORS
Some the Company products and services are offered to Visitors and Customers in conjunction with a non-affiliated partner. To provide Visitors and Customers some of these products and services, the partner may need to collect and maintain personal information. In these instances, we will provide such data collected or transferred to our Partners and Sponsors (e.g., domain registration). Additionally, many the Company Customers have co-branded pages that are co-sponsored by non-affiliated partners. The Company will share non-identifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.
At some websites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. The Company has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so. If you order products directly from the Company, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
The Company displays our online advertisements. We share aggregated and non-identifying information about our Visitors and Customers collected through the registration process as well as through online surveys and promotions with these advertisers. Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For instance, an advertiser tells us the audience they want to reach (for example, males between 25 and 55 years of age) and provides us an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience. The Company does not share personal information about its Visitors or Customers with these advertisers.
RESPONSES TO E-MAIL INQUIRIES
When Visitors or Customers send email inquiries to the Company, the return email address is used to answer the email inquiry we receive. The Company does not use the return email address for any other purpose and does not share the return email address with any third party.
VOLUNTARY CUSTOMER SURVEYS
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other the Company customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
It is the Company’s policy not to use or share the personal information about Visitors of Customers in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, the Company may disclose personal information about Visitors or Customers, or information regarding your use of the Services or websites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect the Company and our Customers.
“COOKIES” AND HOW THE COMPANY USES THEM
We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
Please remember that any information you may disclose in any public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
THE COMPANY’S COMMITMENT TO DATA SECURITY
Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
CONTACTING THE COMPANY WITH QUESTIONS OR COMMENTS
HOW TO ACCESS OR MODIFY YOUR INFORMATION
The Company offers Customers the opportunity to access or modify information provided during registration. To access or modify such information contact our Customer Service Department at firstname.lastname@example.org.
As stated previously in this policy, we will never give out your information without your permission. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the law, or we must comply with a legal process served on our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare and we will always ask for your explicit permission first.
REVISIONS TO THIS POLICY
The Company reserves the right to revise, amend, or modify this policy, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement.
Revised: March 21, 2016